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Returns & Refunds

FifthStudio wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

U.S. Returns & Refunds Policy

Holiday Return Policy

Items purchased at FifthStudio that are shipped between November 14, 2018 and December 25, 2018, may be returned through January 24, 2019. Please note that all other terms and conditions provided in the FifthStudio Returns & Refunds Policy are still applicable with respect to such items purchased. All purchases made after December 25, 2018 are subject to the Standard Return Policy.

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased online from FifthStudio:

  • You have 30 calendar days to return an item from the date the order was shipped.
  • Only items that have been purchased directly from FifthStudio can be returned to FifthStudio. FifthStudio products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

There are some items, however, that are ineligible for return, including:

  • FifthStudio Store Gift Cards

How to Return an Item

To return an item back to FifthStudio, sign in at our Returns Center with your email address.

After you sign in, you will see the items from your recent orders. Follow the onscreen instructions to initiate your return.

You can either schedule a pickup with the carrier or drop off the package at any of the carrier's locations.

Refunds

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • Products purchased from fifthstudious.com using an FifthStudio Store Gift Card will be refunded back to the original gift card(s). If you’d like us to re-send you the FifthStudio Store Gift Card(s), ask the representative helping you.

Gift Returns

Visit our Returns Center for more information.